Frequently Asked Questions (FAQ)

1. Returns & Exchanges

Q: What is your return policy?
A: All sales are final. We do not accept returns or exchanges unless the item you received is defective or incorrect. If you receive a defective or incorrect item, please contact our customer support team within 7 days of receiving your order.

Q: How do I initiate a return or exchange?
A: Since all sales are final, returns and exchanges are only accepted in cases of defective or incorrect items. Please contact our customer support team at outpostofoddities@gmail.com within 7 days of receiving your order for assistance.

Q: Do I have to pay for return shipping?
A: If your item qualifies for a return due to defect or incorrect shipment, we will cover the return shipping cost. Otherwise, returns are not accepted.

Q: How long does it take to process a return?
A: If your return is approved due to a defect or incorrect item, please allow 5-7 business days for processing after we receive the returned item. Refunds or replacements will be issued accordingly.

2. Shipping & Delivery

Q: What are your shipping times?
A: Orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while expedited shipping options are available at checkout.

Q: Do you offer international shipping?
A: Yes, we ship internationally to select countries. Shipping times and rates vary based on location. Please check our shipping policy for more details.

Q: How can I track my order?
A: Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.

Q: What should I do if my order is delayed or lost?
A: If your order is delayed beyond the estimated delivery time, please contact our support team. If a package is lost in transit, we will work with the carrier to resolve the issue or provide a replacement if necessary.

3. Payment & Security

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.

Q: Is my payment information secure?
A: Yes! Our website uses industry-standard SSL encryption to protect your payment information. We do not store credit card details, and all transactions are processed through secure payment gateways.

Q: Can I use multiple payment methods for a single order?
A: At this time, we only accept one payment method per order.

Q: What should I do if my payment is declined?
A: If your payment is declined, please check that your billing information matches your payment method. You can also try using a different card or payment option. If the issue persists, contact your bank or our support team.

For any additional questions, feel free to contact our customer service team at outpostofoddities@gmail.com. We're happy to help!